Order Confirmation & Acceptance
When you place an order, you will receive an e-mail confirming receipt of your order, and then an automatic confirmation of payment receipt upon payment. These emails will only be an acknowledgment and will not constitute acceptance of your order. Only when we confirm receipt of full payment and all order details, then we will send you final confirmation (“finalized”) from our sales team as to accept your order.
For general orders placed by online, the confirmation will be within 3 hours, the same day of receipt, if the order is received during our working hours, Mon- Fri, 9am- 6pm Hong Kong time. Otherwise, the confirmation is on the next working day.
If you do not receive our final confirmation within this time range, please contact us immediately. We will not be responsible for delivery delays or any losses if orders are not finalized.
For general orders: We accept credit cards via PayPal, Payme, Cheques and Bank Transfer.
– For PayPal payment (Visa, Master, AE, Union Pay, JCB, Diners), PayPal is a secured online payment gateway that encrypts your card details in a secure host environment.
– Cheques should be crossed and made payable to Sunflower. Please WhatsApp (+852 9553 8982) or email with order number to verify and confirm order.
– For Bank Transfer or Payme, Simply whatsapp +852 9553 8982 or Email us through firstname.lastname@example.org for more details.
All prices are listed in HKD. Please feel free to contact us through Whatsapp +852 9553 8982 or Email email@example.com if you have any problems.