What is the procedure after I ordered?
Once we received your order, we will send you an Inkless Magic Kit with an easy intrusion sheet for you to take the print. The kit is non-toxic and baby friendly. If you are having any trouble taking the print, please feel free to contact us through Whatsapp (+852 9553 8982) or Email (email@example.com).
Is there an age limit to take the print?
At My Happy Sunflower, we advise that babies under 6 months do not have their fingerprints taken due to the slight risk of bruising to the finger from the pressure applied.
Please also note that every child and person is different and some fingerprint lines are more defined than others. Our general experience is that fingerprints of children under the age of 18 months are often not very defined and therefore can be hard to see in your fingerprint jewellery.
If the customer acknowledges this advice and would still like to have a child’s fingerprint taken, they may be required to sign a waiver. There is no minimum age for taking handprint or footprint.
Are the jewellery products made from real silver?
Certainly, all our silver jewellery products are created with 999 grade silver. We are more than willing to provide the certification for such purpose. Unfortunately the charges induced by the certification process will not be included in the package and is to be borne by the customer.
We are a group of mums that would like to arrange to have our kids’ print collected together, what should we do?
My Happy Sunflower often visits playgroups, fairs and parties. We are happy to come to your place and take the prints. Please kindly send us a message and make an appointment.
How long does it take to receive my order?
Once we received your prints, it takes up to two weeks for us to proceed the production.
I already have the prints ready, how to get them to you?
Please kindly scan or take a picture of the print and send them to us through Whatsapp +852 9553 8982 or Email firstname.lastname@example.org.
My jewellery is tarnished, what can I do?
We advice you to use polish cloth to clean your precious silver piece.