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Returns and Exchanges

We take great care and pride in all the jewellery that we make, and we are confident you will LOVE your jewellery! However, should you find that you are not happy with your jewellery, then we would like to hear your feedback at hello@scribblejewellery.com

Unfortunately we do not accept returns and refunds on bespoke, custom-made and personalised orders. An exception to this would be if we have not supplied the item as detailed on your order form or if an item arrives damaged (broken links etc.). In this case, please email us at hello@scribblejewellery.com within 7 days of receiving the items, and we will make arrangements for an exchange.

We are not held responsible for the level of definition or detail achieved from a fingerprint. When ordering a fingerprint item, customers acknowledge that everyone’s fingerprints are different and some lines are more defined than others. Equally, we cannot take responsibility for any prints not taken correctly following our instructions, customers ordering the wrong item, or spelling mistakes made on the order forms. Please check your order forms carefully before submitting them to us.

For more information, please view our full returns and exchanges information.

Disclaimer

Please note that all our items are handmade and custom-made to order, and therefore all images, shapes and sizes are for reference only. Variations and slightly irregularities are normal and to be expected.